Customer information
Answers to the questions we hear most, before and after your first clean.
No. Many customers share a key or door code. We confirm with you before each visit and lock up when we leave.
No. Our teams bring all equipment and eco-friendly products. If you prefer your own products, just tell us.
By the size of the space, the type of cleaning and its condition. You get a fixed written quote before we start.
Yes. Every cleaner is background-checked, trained and covered by our liability insurance.
Tell us within 24 hours and we will come back and re-clean the affected areas at no charge.
Yes, free of charge up to 24 hours before your visit. Later changes may carry a small fee.
By card, bank transfer or cash after the clean. Regular customers can set up automatic billing.
Still have a question?
Call or write to us and our customer care team will help.